01
Made After You Order
Channel 37 Online LLC merchandise is generally produced on demand through Printful. Production and shipping are separate steps: an item must be made before the carrier can deliver it.
02
Production and Delivery Estimates
Printful’s standard production guidance is generally 2–5 business days. This is a general estimate, not a guaranteed production deadline; availability, product type, demand, and fulfillment conditions may affect it.
Shipping time starts after fulfillment and varies by destination, carrier, and shipping method. Review the estimate shown for your order where available. We do not promise a specific arrival date unless expressly confirmed for that order.
03
Where We Ship
Merchandise shipping is currently limited to destinations within the United States. Availability depends on the product, Printful fulfillment services, and the shipping options offered at checkout. Not every product or service is available for every U.S. address. If your destination is unavailable at checkout, contact us before ordering.
04
Shipping Charges and Methods
Available shipping methods and charges are displayed at checkout before you place an order. Options depend on the items, destination, and fulfillment configuration. Do not assume expedited delivery is available for every order.
05
Tracking and Separate Shipments
Tracking information is provided when available after dispatch. Carrier updates may take time to appear. Items in the same order may be produced or shipped separately, with different tracking references and delivery dates.
06
Check Your Address
Please check your delivery address carefully before placing an order. If you notice an error, contact [email protected] as soon as possible. We may be unable to change an address once production or dispatch has progressed.
If a package is returned because an address is incorrect or incomplete, contact us about available reshipping options. Additional charges may apply where appropriate and legally permitted.
07
Delayed or Lost Packages
If tracking has stopped or delivery is overdue, email [email protected] with your order number and tracking details. We will review the situation with the fulfillment provider or carrier.
Please report a package believed lost within 30 days of its estimated delivery date so we can raise a timely fulfillment claim. This reporting request does not reduce statutory rights or remedies that apply for a longer period.
08
Damaged or Incorrect Deliveries
Keep the packaging and take clear photographs if an item arrives damaged or incorrect. Contact us within 30 days of receipt with your order number and a description of the issue. See our Refund & Return Policy for the resolution process. Mandatory consumer rights continue to apply.
09
Shipping Support
Questions about an order? Email Channel 37 Online LLC at [email protected]. Include your order number so we can locate the purchase. Please contact us before sending any item back.