01
Who We Are
Channel 37 Online LLC ("Channel 37," "we," "our," or "us") operates channel37online.com from Phoenix, Arizona, United States. For privacy questions or requests, email [email protected].
02
Information You Provide
We collect information you choose to provide, including your name, email address, telephone number, business or website details, project requirements, messages, appointment information, and customer support requests.
When store features are available, account and order information may include contact details, billing and shipping addresses, products purchased, order history, payment status, and transaction references. Please do not send payment card details or sensitive personal information through inquiry forms.
03
Technical Information
The website and its providers may process IP addresses, browser and device information, referral sources, pages visited, online identifiers, security signals, and cookie choices. Our contact and project inquiry forms record IP addresses and browser user-agent information with stored submissions.
04
How We Use Information
We use information to respond to inquiries, prepare proposals, provide contracted services, arrange appointments, process and fulfill orders, manage accounts, send transactional messages, and handle support or refund requests. We also use relevant information to protect the website, prevent abuse, understand website performance, maintain business records, and meet legal obligations.
Where applicable law requires a legal basis, processing may be necessary to respond to a request or perform a contract, meet a legal obligation, pursue legitimate operational and security interests, or act on consent. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.
Our optional newsletter shares website tips, WordPress news, new blog posts, and occasional Channel 37 Online updates. We use Mailchimp to manage subscriptions and send these emails. When you sign up, we send your email address and signup source to Mailchimp and keep a record of your signup request and consent. New subscribers must confirm their subscription by email. You can unsubscribe using the link in newsletter emails. Sending an inquiry does not subscribe you unless you separately select the optional newsletter checkbox.
05
Store, Payments, and Fulfillment
Our store uses WooCommerce to process the information needed to manage purchases and customer accounts. Guest checkout is enabled, and customer account registration is not currently enabled.
Square processes payments through our WooCommerce checkout. Payment details and related transaction information are processed by Square; we receive information needed to manage the payment, order, and any refund. See Square’s privacy notice for customers of Square sellers.
Printful produces and fulfills our print-on-demand merchandise. Necessary order information, such as the recipient’s name, delivery address, products, and fulfillment instructions, is shared with Printful and delivery providers when an order is fulfilled. See Printful’s Privacy Policy.
06
Analytics, Consent, and Security
We use Google Analytics 4, delivered through Google Tag Manager, to understand website use. Analytics can involve online identifiers and technical usage information; it is not necessarily anonymous. Elementor Cookie Consent (Cookiez) provides cookie choices, and Google analytics tracking loads only after analytics consent. You can change or withdraw that consent through Cookie Preferences. Our Cookie Policy explains these technologies and available controls.
Cloudflare Turnstile helps protect forms from automated abuse and processes technical signals needed to assess requests. We also use hosting, security, backup, and email services to operate and protect the website and communications.
No advertising pixels or remarketing audiences are currently in use. We do not sell personal information or share it for unrelated marketing or cross-context behavioral advertising.
07
Contact Forms and Scheduling
Contact and project inquiries are stored in WordPress and sent to our business email. Consultation links open Calendly, which processes booking information under its Privacy Notice. Contact us at [email protected] if you would prefer to arrange a conversation by email.
08
Who Receives Information
We disclose relevant information to providers that help us deliver requested services and operate the business, including hosting, email, backup, payment, fulfillment, delivery, analytics, consent management, scheduling, and security providers. Contractors and professional advisers may receive information when needed for an authorized business purpose.
We may also disclose information when required by law, to protect legal rights, or as part of a lawful business transfer. Operational disclosures are different from selling information or sharing it for unrelated advertising.
09
How Long We Keep Information
Our retention policy for inquiry submissions stored in WordPress is 90 days. Deletion is handled manually. Copies delivered to email, included in backups, or held in scheduling and other third-party systems have separate retention periods; deletion from WordPress does not automatically delete those copies.
Order, payment, accounting, contract, and support records are retained as reasonably necessary to fulfill their purposes, meet legal obligations, resolve disputes, and maintain appropriate business records. These records are not subject to the 90-day inquiry-submission policy.
You may request deletion by email. We review relevant systems and applicable legal obligations before deleting or anonymizing information. Some information may remain in backups until their normal replacement cycle, or in records that must lawfully be retained.
10
Your Choices and Rights
Depending on your location and the applicable law, you may have rights to access, correct, delete, or obtain a copy of your information, restrict or object to certain processing, withdraw consent, or complain to a relevant privacy authority. Send requests to [email protected]. We may need to verify your identity and may retain information where required or permitted by law.
You can manage cookie choices through Cookiez and your browser. You can also contact us to discuss how your inquiry or customer information is handled.
11
International Processing
We operate in the United States. Information may be processed here and in other countries where our providers operate. Applicable requirements for international processing and transfers continue to apply.
12
Children’s Privacy
The website is intended for a general business and consumer audience and is not directed toward children under 13. We do not knowingly solicit their personal information. Please contact us if you believe a child has provided information so we can review and address it.
13
Security and External Websites
We use reasonable administrative and technical safeguards, but no internet service or storage system can guarantee absolute security. External websites and independently operated services have their own privacy practices.
14
Updates and Contact
We may update this policy when our services, providers, or practices change. The updated date appears at the top of this page. Contact Channel 37 Online LLC, Phoenix, Arizona, United States, at [email protected].