01
Made-to-Order Products
Most Channel 37 Online LLC merchandise is printed or produced after an order is placed. We generally do not offer discretionary returns or exchanges for a change of mind, incorrect size selection, or color preference. Review descriptions, size charts, and product details before ordering.
This restriction applies only where permitted by law. Production on demand does not by itself remove a statutory cancellation or return right.
02
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrectly printed, or different from what you ordered, contact [email protected] within 30 days of receiving it. Please include your order number, a description of the problem, and clear photographs showing the issue. Contact us promptly so we can raise a claim with our fulfillment provider.
Once the issue has been reviewed and confirmed, an appropriate resolution may include a replacement or refund. You will not be charged additional replacement production or shipping costs for a qualifying fulfillment error. The 30-day reporting request does not limit longer rights or remedies required by law.
03
Lost Packages
Contact [email protected] within 30 days of the estimated delivery date if a package appears lost. Include your order number and tracking information. We will investigate with the fulfillment provider or carrier and determine an appropriate resolution, subject to your applicable consumer rights.
04
Incorrect Sizes or Colors
We generally cannot offer discretionary exchanges or refunds when the size or color ordered was incorrect. Use the available size charts before ordering. If an item was manufactured or labeled incorrectly, contact us so we can review it as a potential fulfillment error. Statutory cancellation and return rights still apply where available.
05
Changes and Cancellations
Email [email protected] as soon as possible if you need to change or cancel an order. Orders may move into production shortly after placement, and changes or discretionary cancellations may not be possible once production begins.
If cancellation is approved before fulfillment, any refund will be handled according to the payment and order status. This does not restrict a cancellation right required by applicable law.
06
Incorrect Shipping Addresses
Customers should provide accurate shipping information. If an order is returned because the address is incorrect or incomplete, contact us to discuss available reshipping options. Additional shipping or production charges may apply where appropriate and legally permitted.
07
Refund Processing
Approved refunds will generally be initiated within 2–3 business days. Refunds normally use the original payment method where supported. Square or your financial institution may require additional time before funds appear in your account. The 2–3 business-day timeframe describes our initiation process, not a guaranteed date of receipt.
08
Contact Us Before Returning Anything
Please obtain instructions from Channel 37 Online before mailing merchandise back. Some issues can be resolved using photographs and order information without returning the item. Do not send an item directly to Printful unless we provide those instructions. Unauthorized returns may reach the wrong facility.
09
Your Consumer Rights
Nothing in this policy excludes or limits consumer protections that cannot lawfully be waived. Additional rights concerning defective goods, cancellations, returns, or refunds continue to apply. For example, Printful identifies a seven-calendar-day cancellation right for customers receiving orders in Brazil; contact us promptly if this applies to you.
A supplier’s claim window does not replace our obligations to customers under applicable law.
10
Order Support
For a return, replacement, refund, or order question, email Channel 37 Online LLC at [email protected]. Include your order number. For production and delivery information, see our Shipping Policy.